21 VIP Taka Privacy Policy

1 Introduction & Scope

21 VIP Taka ("we", "us", or "the Platform") provides a trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") clearly outlines how personal information is collected, processed, and protected for users of our website and app.

By using any 21 VIP Taka service, you are deemed to have accepted this Privacy Policy. We recommend reading it carefully before registering.

We believe transparency is the foundation of trust. That's why our Privacy Policy is written in plain, straightforward language — so anyone can read and understand it with ease.

2 What Information We Collect

21 VIP Taka only collects information that is genuinely necessary to provide its services. We do not request excessive or irrelevant data.

Information Collected at Registration

• Identity Information: Full name, date of birth, and nationality.
• Contact Information: Mobile number, email address.
• Payment Details: bKash/Nagad/Rocket number or bank account details.
• Identity Verification Documents: Photo of national ID or passport (as part of the KYC process).

Information Collected Automatically During Use

• IP address and device type.
• Browser version and operating system.
• Login timestamps and page navigation history.
• Gaming history and transaction details.
• Cookies & session data.

3 Purpose of Data Use

21 VIP Taka uses your information solely for the specific purposes listed below, and for no other reason:

• Service Delivery: Account creation, login, gameplay, and transaction management.
• Identity Verification: To verify age and prevent fraud.
• Financial Transactions: Processing deposits, withdrawals, and refunds.
• Customer Support: To respond to your queries and complaints.
• Security Assurance: To prevent unauthorized access to your account.
• Legal Obligations: To meet regulatory authority requirements.
• Service Improvement: Anonymous analytics to improve the user experience.

4 Data Sharing Policy

21 VIP Taka never shares your information with third parties for commercial purposes. However, data may be shared in the following limited circumstances:

• Payment Processors: Only the necessary information shared with bKash, Nagad, and similar providers to process transactions.
• Legal Obligations: In response to a court order or a lawful request from a government authority.
• Security Investigations: To regulatory authorities in cases of detected fraud or money laundering.
• Technology Partners: Server management companies bound by strict confidentiality agreements.

All third-party agreements include mandatory data privacy protection clauses. We ensure our partners safeguard your information with the same level of care that we do.

5 Cookies & Tracking Technologies

21 VIP Taka uses cookies and similar technologies on its website to enhance the user experience.

Cookie Type

• Essential Cookies: Essential for maintaining login sessions and security. Disabling these may cause the site to function incorrectly.
• Functional Cookies: To remember your preferences, such as language and interface settings.
• Analytics Cookies: Anonymous statistics used to understand which pages are most frequently visited.

We do not use any cross-site tracking or behavioural advertising cookies. Our sole focus is on improving your gaming experience.

6 Security Measures

21 VIP Taka uses industry-leading technology to keep your data safe:

• TLS/SSL Encryption: All communications between you and the site are encrypted.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Two-Factor Authentication (2FA): Add a second layer of security to your account.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Detection of Unusual Activity: Suspicious logins or transactions are blocked immediately.
• Data Minimisation: Only necessary data is collected and stored.

7 Your Rights & Controls

As a 21 VIP Taka user, you have the following rights over your personal information:

1. Right to Access Your Data: You may request to know what information we hold about you.
2. Right to Rectification: You may request corrections to any inaccurate or outdated information.
3. Right to Erasure: You may request the deletion of your data under certain circumstances.
4. Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be temporarily restricted.
5. Right to Data Portability: You may request your data in a structured, portable format.
6. Right to Object: You may object to the use of your data for specific purposes.

To exercise any of these rights, please contact our support team by email. We will endeavour to respond within 30 business days.

8 Data Retention Period

21 VIP Taka retains your data only for as long as necessary. Information is kept while your account remains active. After account closure:

• Financial transaction records may be retained for up to 5 years as required by law.
• KYC documents are retained for 3 to 5 years in accordance with regulatory requirements.
• Gaming history and other data are deleted within 1 year.
• Marketing-related data is deleted immediately upon account closure.

9 Protection of Minors

21 VIP Taka strictly does not collect data from or provide services to anyone under the age of 18. Age verification is mandatory at the time of registration.

If we become aware that a minor's information has been collected inadvertently, it will be deleted immediately and the account will be closed.

10 Changes to the Privacy Policy

21 VIP Taka may update this Privacy Policy from time to time. Depending on the nature of the changes:

• Minor changes: effective immediately upon publication on the website.
• Major changes: You will be notified by email or in-app notice at least 15 days before they take effect.

Continued use of the site after any changes constitutes acceptance of the updated policy. The "Last Updated" date will always be displayed at the top of the page.

11 Contact & Complaints

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: support@21viptaka.im
• Response Time: Typically within 24 to 48 hours.
• Live Chat: Available 24/7 on the website and app.

For more information, visit our FAQ Page or Terms & Conditions View.